We understand it can be a highly stressful time when your client has to lodge a claim. Our team of claims experts are committed to resolving claims in an efficient and transparent manner.
To make a claim, contact:
All policies offered by ASR are covered by the General Insurance Code of Practice (the Code).
The Code sets benchmarks for insurers in relation to how they provide insurance products, and how they handle claims and complaints, including situations of financial hardship, and catastrophes and disasters.
You can contact the Financial Ombudsman Service (FOS) if you are not satisfied with the outcome of a complaint or a dispute. You can also contact FOS if the insurer does not resolve your complaint or dispute within 45 days. Visit FOS for more information.
If you believe a claim exists under your ASR policy, download and complete the appropriate form and submit to us for consideration.